Multilingual Surveys
Multilingual surveys let you translate your surveys into the languages of your choice. Respondents can have their pick from the list of languages and take the survey accordingly. Reach a wider audience on a global scale with Multilingual surveys!
For instance, let's say you want to conduct a CSAT survey across countries such as the United States, UK, France, Netherlands, and the Czech Republic. With Multilingual surveys, respondents can pick a language that they're comfortable with before starting the survey.
Respondents will see the survey in their browser language if it's already supported in the survey. Otherwise, the default language will be English. For example, if the respondent's browser language is French, and the survey has been translated/created in French, they will see it in French by default. Respondents can also change the language from the list provided in the survey. Note: When surveys are sent via Email Share and the contact has a preferred language configured, the contact’s preferred language takes precedence over the respondent’s browser language (provided the required translations are configured for the survey and the Email Share content such as invitations and reminders).
Let's see how it looks.
Now, let's see how it works:
1. After creating your survey, click on the Languages icon on the left navigation bar.
2. You'll see a list view of all your survey questions with English as the default language.
3. Click "+ New Language".
4. Select a language from the list of available languages.
You'll notice an option for Google Translate at the bottom of the list of languages. Once enabled, you can allow Google Translate to translate your survey automatically.
5. In this case, we have selected Dutch and Tamil. So you'll get the following screen:
6. Edit the translation for each question by clicking any of the green ticks next to each one. This will open the Translation Editor.
Here, you can click each question to modify its translation.
7. Add variables and piping to the translated question, welcome, and thank you message by clicking the dollar sign($) icon.
8. Click Save.
Note: If you used Google Translate and then add new answer options later, those newly added options may not be included in the translation data automatically. In that case, manually add translations for the new options or use the Google Re-translate feature.
Translate using manual download & upload
If you wish to translate your survey using other methods, here's how it works:
1. Click on the down arrow button to download your survey questions in Excel format.
2. Once you have finished translating your survey questions, click on the up arrow to upload your translated Excel file.
3. If the translation was successful, you'll see a green tick next to each question, as seen above.
4. If your translation was unsuccessful, you'll see red alert icons next to each question. In this case, try translating your survey again to rectify the issue.
Note : When new questions are added to a survey after translations have already been configured, those newly added questions will not be translated automatically. To translate them, download the existing translation file, add the required translations for the new questions, and then upload the updated translation file back to the survey.
Buttons & Hints
1. Click Buttons and Hints at the top of your screen.
2. Pick a language you wish to translate all the button texts and hints. You can also manually change the translations.
3. Click Save & Close.
Note: When translating your survey manually, remember to translate the button labels and question hints as well. Also, some question-specific elements (such as the Continue button in a Section Header) are listed under the Questions tab in the translation file instead of the Buttons or Hints tabs, so be sure to check those while updating your translations.
After Translation
Important: Uploading a translated Excel/CSV file overwrites the existing translations for that language. SurveySparrow currently doesn’t support version history or rollback for translations, so previously uploaded translations can’t be restored from within the app. To avoid losing work, keep a backup copy of your translation file(s) before uploading updates.
Now, when a respondent is taking your survey, they can select their preferred language from the available options.
And you’re good to go. With multilingual surveys, you can get closer to your audience and make them comfortable to take surveys.
Note:
- Only . CSV format is supported to upload the translated data.
- Some Email Share elements, such as the Unsubscribe button may not be translatable through the standard platform interface, and needs to be translated separately for each language. To do this, go to Email Share Settings, select the recipient language, click Edit Template, choose the element you want to translate, update the content, and Save. Repeat these steps for each language configured in your Email Share.
Please reach out to us if you have any questions. We are just a chat away!