Enhancing Customer Experience: An Overview of SurveySparrow's Support Channels and Escalation Process
Our Customer Service Channels
- Email: [email protected] (Business hours)
- Phone: +1 (800) 481-0410 (Business hours)
- Live Chat: Through website or in-product (Business hours)
- Community Portal: community.surveysparrow.com
- Support Portal: support.surveysparrow.com
- Dedicated Status Page: status.surveysparrow.com
Content in dedicated status page: Customers’ service status. And updated on any service-related announcements, maintenance schedules, or potential disruptions. Highly recommend bookmarking the status page for easy access.
Our Out of Scopes
- Questionnaire building, design & share
- Modifying Customer Data
- Migrations
- Data Work
- Custom Requirements
- Feature Requests
- Portal Customizations
- Custom Integrations
- Changing settings for an external application
Severity & SLA Target Metrics
Business Hours: Monday to Friday, 00:00 GMT - 23:59 GMT
*Excluding Force Majeure event as set out in https://surveysparrow.com/legal/terms-of-service/#force-majeure